Return Policy

Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To return an item, it must be in its original, unused condition. This means the item needs to be unworn and in its original packaging. You will also need to provide your original receipt or proof of purchase.

To start a return, you can contact us at ar-kays@att.net.  Once your return is approved, please return items in insured, trackable packaging to the following address: ArkaysCreations/10200 N 151st E Ave/Owasso, OK  74055.

Only authorized returns will be accepted.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at ar-kays@att.net.

Damages and issues
Please inspect your order immediately upon receipt. If your item arrives damaged, please get in touch with us immediately so we can work with the postal service to resolve the issue. To help expedite the process, please provide photos of the damaged item and its packaging.

...or if there's something else wrong or you received the incorrect merchandise. We want to help, so don't hesitate to get in touch with us. 

Damages due to wear

In most cases, we can try to repair damage caused by wear to an item if it is not excessive. Contact us to see if your item is covered.

 

Exceptions / non-returnable items
Certain items cannot be returned, like custom products (such as special orders or personalized items). Please contact us if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14-day cooling off period.
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.